For example, a client makes a purchase of a smartphone, the transaction in the system moves to the payment stage - and immediately a message comes into the correspondence: "Shall we add a case and protective glass?" And if there is no integration. When to offer additional options.Customer objections are a normal part of sales. Rarely does a person immediately agree to a purchase without questions or doubts.
Usually, before the deal, the client lacks [Login to see the link] something: information, confidence, time, or even just an internal "yes". If you ignore objections or try to push the client, the deal will fall through. But if you understand the reasons for doubts and competently conduct a dialogue in correspondence, you can not only close the deal, but also make the client more loyal. We analyze the most common objections, why they arise, and how to get the client to make a purchase in correspondence - without pressure and unnecessary persuasion.
Why Customers Don't Buy Without Objections First, the basics. Why do clients say "no" at all? In general, any objection is a signal of doubt. They arise for several reasons. Not enough information. The client did not understand your product or service, so he is not sure that he needs it. One of the most common reasons for refusal is simply because salespeople do not know how to present the product.